By ihub_admin, 18 May, 2024

140 views

The TechEase help desk is always agile to support you when you are in a dire need to find a solution to your IT-related issues. As per the Service Level Agreements (SLAs), our IT engineers are committed in providing timely support for all your IT issues.

The first step to follow when you are facing an IT-related issue is to, call TechEase:

	From desk phone: 6286 \| Toll-free (India): 1800-103-8475 Phone (India): 040-41405555/44346286, For International locations contact numbers - Please refer the International contacts section below
	Log into the portal: https://techease.mydrreddys.com
	Mobile app: Download the New mobile app for TechEase 3.0 from Intune Company Portal

For any help with TechEase web and mobile app login and their usage, refer to this link.

To know your IT Service Level Agreements (SLAs) refer this link

Ticket pending for long?

Reach out to the below escalation contacts based on the type of issue

Tabs

END USER SERVICES

Body

End User Services (TechEase / Deskside / Plant Apps / Asset / Office365)

Level 1
TechEase & Deskside: N Madhav Rao - [email protected] / +91 8341330897
Asset Management:    Madhav Suryavanshi  -  [email protected]    +91 7350191317
0365: Sanjay Suryan - [email protected] / +91 9989018697
International Support (Emerging Market) :   Ratnakar G -  [email protected]  / +91 9177228537
International Support (EU & NAG):    Harun Ahmad -   [email protected]  / +91 9666661003

Level 2
Chandra Prakash Pathak - [email protected] / +91 9818782486
Sheuli - [email protected] / +91 9515100829

Level 3
Keshav Babu - [email protected] / +91 9908890888

Level 4
Govind Chandrasekaran - [email protected] / +91 9972231313
Ritesh Mishra - [email protected] / +91 9910153143

CLOUD AND DATA CENTRE SERVICES

Body

Data Centre Services (Wintel / VMWare / Active Directory / Storage / Backup / Linux / Database)

Level 1
Windows - Naga Sai Devarapalli - [email protected] / +91 8074898396
Linux - Charan T - [email protected] / +91 9493292677
Backup - Yellapu Patel - [email protected] / +91 9880291111
Storage - Siva Surya Prakash - [email protected] / +91 7760813378
VMWare – P Shankar Reddy - [email protected] / +91 9916670733

Level 2
Soma Sekhar Mudadla - [email protected] / +91 9553140260
Sheuli - [email protected] / +91 9515100829
Viswa - [email protected] / +91 9940155908

Level 3
Krishan Kumar - [email protected] / +91 9971003391
Govind Chandrasekaran - [email protected] / +91 9972231313

Level 4
Govind Chandrasekaran - [email protected] / +91 9972231313
Ritesh Mishra - [email protected] / +91 9910153143

Cloud (GCP / AWS)

Level 1
GCP - [email protected] / +91 9535666411
AWS - [email protected] / +91 9988485987

Level 2
GCP - [email protected] / +91 9742543161
AWS - Karthic Reddy - [email protected]
Venkata Subbaraju Penumetcha - [email protected] / Chakri - [email protected]
Viswanath Veerubhotla - [email protected] / +91 9940155908

Level 3
Veerubhotla Viswanath - [email protected] / +91 9440155908
GCP
Krishan Kumar - [email protected] / +91 9971003391
LuvLyn - [email protected]
Aravind B - [email protected]
AWS
Krishan Kumar - [email protected] / +91 9971003391
Ritayan Banerjee - [email protected]

Level 4
GCP - Ritesh Mishra - [email protected] / +91 9910153143
AWS - Ritesh Mishra - [email protected] / +91 9910153143

NETWORK SERVICES

Body

Network Services

Level 1
Dantla Karthik - [email protected] / +91 9030174893

Level 2
Prakash VSC - [email protected] / +91 9985502284

Level 3
Sheuli - [email protected] / +91 9515100829
Sreekar Upadyayala - [email protected] / +91 8309248691

Level 4
Govind Chandrasekaran - [email protected] / +91 9972231313
Ritesh Mishra - [email protected] / +91 9910153143

PLANT APP'S MANUFACTURING & QUALITY

Body

Plant Apps Manufacturing & Quality

GMO

Level 1
Plant Unit Leads
FTO II - Dinesh Poosa - [email protected] / +91 7660052078
CTO II - Damodar Reddy - [email protected] / +91 9010143410
FTO HO - Arun Shetty - [email protected] / +91 7618761122
FTO III - Narahari Prudhvi - [email protected] / +91 9569606784
CTO I - Vijay Bhukya - [email protected] / +91 90303457091
CTO III - Swaminathan M - [email protected] / +91 8870690102
CTO V - Ankit Tiwari - [email protected] / +91 9074769523
PU-01 - Maddila Madhu - [email protected] / +91 9505278913
PU-02 - Ravi Pinnati - [email protected] / +91 8247528272
CTO SEZ - Yennati Srinu - [email protected] / +91 9701863207
CTO VI - Sant Saran - [email protected] / +91 7013940571
FTO 11 - Harish Kallepalli - [email protected] / +91 9100434050
FTO 7 - Srikanth D - [email protected] / +91 9491384125
FTO 9 - Noor Mohammed - [email protected] / +91 8142080170
FTO 6 - Sunil Saklani - [email protected] / +91 9569606784
FTO 8 - Neeraj Dhiman - [email protected] / +91 9816514476
FTO 12 - Arun Tanwar - [email protected] / +91 9816768992

Level 2
Cluster Leads
Pydi Cluster (CTO-SEZ, FTO 11, PU-02, CTO 6) - Sibaram Panda - [email protected] / +91 9538204746
Hyderabad Cluster (FTO Unit III, FTO II, CTO 1, CTO 2, CTO 3, & CTO 5) - Ashish R. Sachania - [email protected] / +91 9662053147
Baddi Cluster (FTO Unit VI, FTO 8 & FTO 12) - Arun Kumar Verma - [email protected] / +91 9882160802
Duvvada Cluster (FTO SEZ PU 1, FTO 7 & FTO 9) - Khaja Peera Kolimi - [email protected] / +91 7702543238

Level 3
Bhaumik Joshi - [email protected] / +91 9714622366
Ganesh Vastare - [email protected] / +91 9945547000

Level 4
Govind Chandrasekaran - [email protected] / +91 9972231313
Rajesh Thempadiyil - [email protected] / +91 8008558049

IPDO & Biologics

Level 1
IPDO - Padala Ravi Teja Kumar Reddy - [email protected] / +91 7661880070
Biologics - Gowtham M - [email protected] / +91 9620677896

Level 2
Madepalli Kondalarao - [email protected] / +91 8179020201

Level 3
Ganesh Vastare - [email protected] / +91 9945547000
IPDO - Naresh Tatineni - [email protected] / +91 8008002540
Biologics - Rajeev Kumar - [email protected] / +91 8790902702

Level 4
Govind Chandrasekaran - [email protected] / +91 9972231313
Saurabh Biswas - [email protected] / +91 9701346382

APSL

Level 1
APSL Hyderabad - Amar - [email protected] / +91 8904775010
APSL Bengaluru - Jagadish - [email protected] / +91 8123546787

Level 2
Madepalli Kondalarao - [email protected] / +91 8179020201

Level 3
Ganesh Vastare - [email protected] / +91 9945547000
Hyderabad - Suresh Chaturvedi - [email protected] / +91 9997859466
Bengaluru - K. Thanigaikumaran - [email protected] / +91 9940198249

Level 4
Govind Chandrasekaran - [email protected] / +91 9972231313
Tushar Zade - [email protected] / +91 7680885298

APPLICATION SUPPORT

Body

SAP Apps Escalation Matrix

SAP Level 1 Support and Escalation Matrix

Modules	L1 Support Team	Escalation Level 1	Escalation Level 2	Escalation Level 3	Escalation Level-4
SAP Logistics SD, AATP	Kolla Soniya Email: [email protected] Dileep Reddy Konda Email:[email protected]	Venkat Charryi Email:[email protected] Phone: +91 91009 90992	Shaunak Laad Email:[email protected] Phone:+91 95605 68479	N/A	Suresh Mannil Email: [email protected] Mobile:+91 98404 24237
SAP QM, PM, PP	Koduru Ramakrishnarao Email: [email protected] Gade Mahender Reddy Email:[email protected] Kalva Pravalika Email:[email protected] Narayana Reddy Email: [email protected] Pravin Purve Email:[email protected] Ramya Mandadi Email:[email protected]	Venkat Charryi Email:[email protected] Phone: +91 91009 90992	Rahul Sipany Email:[email protected] Phone: +9199302 43504	N/A	Suresh Mannil Email: [email protected] Mobile:+91 98404 24237
Purchasing MM & IM, SRM TMS & WM	Nageswar Kasani Email: [email protected] Sankara Maramamula Email:[email protected] Baswa Kumar Biradar Email:[email protected] Sairama Kumar G Email:[email protected]	Venkat Charryi Email:[email protected] Phone: +91 91009 90992	Ajinath Hanmant Kamble Email: [email protected] Phone: +91 75077 40438	N/A	Suresh Mannil Email: [email protected] Mobile:+91 98404 24237
SAP Finance and Costing	Harish Vungarala Email: [email protected]	Venkat Charryi Email:[email protected] Phone: +91 91009 90992	Sai Niharika Email:[email protected] Phone: +91 95737 69234	Shubhajit Basu Email:[email protected] Mobile: +91 98303 99804	Suresh Mannil Email: [email protected] Mobile:+91 98404 24237
SAP Basis and Security	Shaik Imran Email: [email protected] Kadapa Sri Padmini Email:[email protected] Venkata Rajesh Alla Email: [email protected] Mohd Khaja Moin Uddin Email:[email protected]	Venkat Charryi Email:[email protected] Phone: +91 91009 90992	Sutanay Ghosh Email:[email protected] Phone: +91 75077 40438	N/A	Suresh Mannil Email: [email protected] Mobile:+91 98404 24237
SAP HR	Deepansha Thakur Email: [email protected]	Venkat Charryi Email:[email protected] Phone: +91 91009 90992	Juhi Sharma Email:[email protected] Phone: +91 96931 00633	N/A	Suresh Mannil Email: [email protected] Mobile:+91 98404 24237

SAP Level 2 & 3 Support and Escalation Matrix

Modules	Level 2 & 3 Support Team	Escalation Level 1	Escalation Level 2	Escalation Level 3	Escalation Level 4	Escalation Level 5
SAP Logistics SD, AATP	Jashuva Reddy Email: [email protected] Phone:+91 95605 68479 Ramesh Balaga Email:[email protected] Phone:91 99592 60312 Ramachandra Raju Email:[email protected] Phone:91 83106 69156	Shaunak Lad Email:[email protected] Phone:+91 95605 68479	N/A	Suresh Mannil Email: [email protected] Mobile:+91 98404 24237	Dwarampudi VenkatRamaReddy Email:[email protected] +91 98662 73698	R Srinivasa Chakravarthy Email:[email protected] Mobile: +91 70329 69412
SAP PM, QM, PM, PP	Mayuresh Jadhav Email: [email protected] Phone:+91 95116 91435 Ramesh Jinuka Email:[email protected] Phone: +91 75695 90483 G Raja prasad Email:[email protected] Phone:+91 97030 30794 Bhaskar BP Email:[email protected] Phone:+91 87123 64052	Rahul Sipany Email:[email protected] Phone: +9199302 43504	N/A	Suresh Mannil Email: [email protected] Mobile:+91 98404 24237	R Srinivasa Chakravarthy Email:[email protected] Mobile: +91 70329 69412	R Srinivasa Chakravarthy Email:[email protected] Mobile: +91 70329 69412
Purchasing MM & IM, SRM TMS & WM	Akarsh SV Email: [email protected] Phone:+91 97314 72618 Sravani vasa Email: [email protected] Phone:+91 84315 73582 Venkata Naga Sri Sowmya Kolipara Email: [email protected] Phone:+91 81849 47213 Arghyajit Chakraborthy Email: [email protected] Phone:+91 90514 24633 Mikhilesh Tamboli Email: [email protected] Phone:+91 86001 77179 Bhargav SB Email:[email protected] Phone:+91 80881 41801 Aishwarya Kasu Email: [email protected] Phone:+91 99495 58354	Ajinath Hanmant Kamble Email:[email protected] Phone:+91 75077 40438	N/A	Suresh Mannil Email: [email protected] Mobile:+91 98404 24237	Ram Atkuri Prasad Email:[email protected] Mobile: +91 70329 11592	R Srinivasa Chakravarthy Email:[email protected] Mobile: +91 70329 69412
SAP Finance and Costing	Sai Niharika Repala Email: [email protected] Phone:+91 95737 69234 Dinesh Anuganti Email:[email protected] Phone: +91 8333839138	Sai Niharika Repala Email: [email protected] Phone:+91 95737 69234	Shubhajit Basu Email:[email protected] Mobile: +91 98303 99804	Suresh Mannil Email: [email protected] Mobile:+91 98404 24237	Venkata Sreekanth Vankadaru Email:[email protected] Mobile: +91 70329 11592	R Srinivasa Chakravarthy Email:[email protected] Mobile: +91 70329 69412
SAP BPC	Praveen Kumar Email:[email protected] Phone: +91 70131 98924 Janakiram Elike Email:[email protected] Phone: +91 90518 49888	N/A	N/A	Suresh Mannil Email: [email protected] Mobile:+91 98404 24237	Abhinav Kumar Srivastav Email:[email protected] Mobile:+91 88869 99222	R Srinivasa Chakravarthy Email:[email protected] Mobile: +91 70329 69412
SAP BW	Swaraj Kumar Email: [email protected] Phone:+91 84640 69595 Shubham Porwal Email:[email protected] Phone: +91 98735 25972
SAP HCM	Juhi Sharma Email:[email protected] Phone: +91 96931 00633				Raghuraman S Email:[email protected] Phone: +91 97696 60081
SAP Basis and Security	Shivani Dhyani Email: [email protected] Phone:+91 70420 33061 Sameeksha Manjhi Email:[email protected] Phone:+91 99672 96729	Sutanay Ghosh Email: [email protected] Phone:+91 75077 40438	N/A	Suresh Mannil Email: [email protected] Mobile:+91 98404 24237	Narender Gidde Email:[email protected] Mobile:+91 88869 99222	R Srinivasa Chakravarthy Email:[email protected] Mobile: +91 70329 69412
SAP Basis and Security	Siddharth Chauhan Email:[email protected] Phone:+91 75681 86186 Himanshu Yadav Email:[email protected] Phone:+91 95013 40094	Astha Beniwal Email: [email protected] Phone:+91 70875 16737	N/A	Suresh Mannil Email: [email protected] Mobile:+91 98404 24237	Narender Gidde Email:[email protected] Mobile:+91 88869 99222	R Srinivasa Chakravarthy Email:[email protected] Mobile: +91 70329 69412
SAP Technical PI/PO/CPI	Naresh Banka Email:[email protected] Phone: +91 95733 70272	Sutanay Ghosh Email: [email protected] Phone:+91 75077 40438	N/A	Suresh Mannil Email: [email protected] Mobile:+91 98404 24237	Narender Gidde Email:[email protected] Mobile:+91 88869 99222	R Srinivasa Chakravarthy Email:[email protected] Mobile: +91 70329 69412
SAP ABAP	Sai Sharan Email: [email protected] Phone:+91 95050 21520 Nabeel Sabu Email: [email protected] Phone:+91 98472 57647 Nikhil Punwani Email: [email protected] Phone:+91 93999 58223 Meghana AK Email: [email protected] Phone:+91 76760 51536 Sai Sripadma HNV Email: [email protected] Phone:+91 95814 94981	Shanmugaperumal Loganathan Email: [email protected] Phone:+91 98402 17662	N/A	Suresh Mannil Email: [email protected] Mobile:+91 98404 24237	Narender Gidde Email:[email protected] Mobile:+91 88869 99222	R Srinivasa Chakravarthy Email:[email protected] Mobile: +91 70329 69412
SAP FIORI	Saniya Praise Email: [email protected] Phone:+91 77081 59075 Akhil Betha Email: [email protected] Phone:+91 73966 03760		N/A

Dochub Support

Level 1
Role - Sr. Technical Engineer
Sai Kumar P - [email protected] / +91 7330773478

Ashok M - [email protected] / +91 9490276341

Level 2
Role - Manager
Suryan Buddha - [email protected] / +91 9502409377

Level 3
Role - System Administrator
Sai Priya Padala - [email protected] / +91 7780710440

Business Escalation
Saidulu Chilka - [email protected] / +91 9160527225

PLANT APP’S SUPPORT – IPDO/BIOLOGICS/CART

Body

Contact Information

Level 1

Madepalli Kondalarao - [email protected] / +91 8179020201

Level 2

Sheuli - [email protected] / +91 9515100829

Level 3

Ganesh Vastare - [email protected] / +91 9945547000

For IPDO

Rajashekar Krishnasagarapu - [email protected] / +91 9490633743

For Biologics

Venu Gopal Reddy Beereddy - [email protected] / +91 9963116385

For CART

Karthikeyan Esakkimuthu - [email protected] / +91 7845605342

Level 4

Govind Chandrasekaran - [email protected] / +91 9972231313

Naresh Tatineni - [email protected] / +91 8008002540

Srinivas Rao Manipatruni - [email protected] / +91 9972161596

TECHEASE INTERNATIONAL CONTACTS

Body

TechEase International Contacts

Locations	DID's	Toll Free
Germany	914041405555	49 8001800214
Italy	914041405555	49 8001800214
Spain	914041405555	49 8001800214
France	914041405555	49 8001800214
Basel / Switzerland	914041405555	49 8001800214
Cambridge	914041405555	44 8081969722
Mirfield	914041405555	44 8081969722
Princeton	914041405555	18888892098
Shreveport	914041405555	18888892098
Canada	914041405555	18888892098
Mexico	914041405555
Russia	914041405555
South Africa	914041405555
Ukraine	914041405555
China	914041405555
Romania	914041405555
Jamaica	914041405555
Uzbekistan	914041405555
Myanmar	914041405555
Belarus	914041405555
Vietnam	914041405555
Kazakhstan	914041405555
Australia	914041405555
Columbia	914041405555
Chile	914041405555
Brazil	914041405555

Heading

techease

Techease escalation matrix

Ticket pending for long?

Reach out to the below escalation contacts based on the type of issue

End User Services (TechEase / Deskside / Plant Apps / Asset / Office365)

Data Centre Services (Wintel / VMWare / Active Directory / Storage / Backup / Linux / Database)

Cloud (GCP / AWS)

Network Services

Plant Apps Manufacturing & Quality

GMO

IPDO & Biologics

APSL

SAP Apps Escalation Matrix

Contact Information

Level 1

Level 2

Level 3

For IPDO

For Biologics

For CART

Level 4

TechEase International Contacts