Techease escalation matrix

By ihub_admin, 18 May, 2024
  • 237 views

The TechEase help desk is always agile to support you when you are in a dire need to find a solution to your IT-related issues. As per the Service Level Agreements (SLAs), our IT engineers are committed in providing timely support for all your IT issues.

The first step to follow when you are facing an IT-related issue is to, call TechEase:

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Ticket pending for long?

Reach out to the below escalation contacts based on the type of issue

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END USER SERVICES

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End User Services (TechEase / Deskside / Plant Apps / Asset / Office365)

Level 1
TechEase & Deskside: N Madhav Rao - [email protected] / +91 8341330897
Asset Management:    Madhav Suryavanshi  -  [email protected]    +91 7350191317
0365: Sanjay Suryan - [email protected] / +91 9989018697
International Support (Emerging Market) :   Ratnakar G -  [email protected]  / +91 9177228537
International Support (EU & NAG):    Harun Ahmad -   [email protected]  / +91 9666661003

Level 2
Chandra Prakash Pathak - [email protected] / +91 9818782486
Sheuli - [email protected] / +91 9515100829

Level 3
Keshav Babu - [email protected] / +91 9908890888

Level 4
Govind Chandrasekaran - [email protected] / +91 9972231313
Ritesh Mishra - [email protected] / +91 9910153143

CLOUD AND DATA CENTRE SERVICES

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Data Centre Services (Wintel / VMWare / Active Directory / Storage / Backup / Linux / Database)

Level 1
Windows - Naga Sai Devarapalli - [email protected] / +91 8074898396
Linux - Charan T - [email protected] / +91 9493292677
Backup - Sambasiva Rao Morampudi-Kyndryl - [email protected] / +91 9704724665
Storage - Siva Surya Prakash - [email protected] / +91 7760813378
VMWare – P Shankar Reddy - [email protected] / +91 9916670733

Level 2
Soma Sekhar Mudadla - [email protected] / +91 9553140260
Sheuli - [email protected] / +91 9515100829
Viswa - [email protected] / +91 9940155908

Level 3
Krishan Kumar - [email protected] / +91 9971003391
Govind Chandrasekaran - [email protected] / +91 9972231313

Level 4
Govind Chandrasekaran - [email protected] / +91 9972231313
Ritesh Mishra - [email protected] / +91 9910153143

Cloud (GCP / AWS)

Level 1
GCP - Ravi Kumar A / +91 8105682214
AWS - Nithyendra Roy & Singampalli Narayana Murthy / +91 9988485978, +91 8309931290

Level 2
GCP - Arko Provo Basu / +91 7605862362
Apeksha Patil - [email protected] / +91 9945213060
Sreedhu Krishnan - [email protected] / +91 9742543161
AWS - Srikanth Mudaliar & Sreekanth Kodavati / +91 9866409184, +91 8197416047

Level 3
GCP - Veerubhotla Viswanath / +91 9440155908
Krishan Kumar - [email protected] / +91 9971003391
LuvLyn - [email protected] / +91 9880898049
Sreedhu Krishnan - [email protected] / +91 9742543161
AWS - Krishan Kumar / +91 9971003391
Veerubhotla Viswanath - [email protected] / +91 9440155908
Ritayan Banerjee - [email protected] / +91 9653965390

Level 4
GCP - Ritesh Mishra / +91 9910153143
AWS - Ritesh Mishra / +91 9910153143

NETWORK SERVICES

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Network Services

Level 1
Dantla Karthik - [email protected] / +91 9030174893

Level 2
HARSHA SHANKARAIAH - [email protected] / +91 9900166057

Level 3
Sheuli - [email protected] / +91 9515100829
Sreekar Upadyayala - [email protected] / +91 8309248691

Level 4
Govind Chandrasekaran - [email protected] / +91 9972231313
Ritesh Mishra - [email protected] / +91 9910153143

PLANT APP'S MANUFACTURING & QUALITY

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Plant Apps Manufacturing & Quality

GMO

Level 1
Plant Unit Leads
FTO II - Dinesh Poosa - [email protected] / +91 7660052078
CTO II - Damodar Reddy - [email protected] / +91 9010143410
FTO HO - Arun Shetty - [email protected] / +91 7618761122
FTO III - Narahari Prudhvi - [email protected] / +91 9569606784
CTO I - Vijay Bhukya - [email protected] / +91 90303457091
CTO III - Swaminathan M - [email protected] / +91 8870690102
CTO V - Ankit Tiwari - [email protected] / +91 9074769523
PU-01 - Maddila Madhu - [email protected] / +91 9505278913
PU-02 - Ravi Pinnati - [email protected] / +91 8247528272
CTO SEZ - Yennati Srinu - [email protected] / +91 9701863207
CTO VI - Sant Saran - [email protected] / +91 7013940571
FTO 11 - Harish Kallepalli - [email protected] / +91 9100434050
FTO 7 - Srikanth D - [email protected] / +91 9491384125
FTO 9 - Noor Mohammed - [email protected] / +91 8142080170
FTO 6 - Sunil Saklani - [email protected] / +91 9569606784
FTO 8 - Neeraj Dhiman - [email protected] / +91 9816514476
FTO 12 - Arun Tanwar - [email protected] / +91 9816768992

Level 2
Cluster Leads
Pydi Cluster (CTO-SEZ, FTO 11, PU-02, CTO 6) - Sibaram Panda - [email protected] / +91 9538204746
Hyderabad Cluster (FTO Unit III, FTO II, CTO 1, CTO 2, CTO 3, & CTO 5) - Ashish R. Sachania - [email protected] / +91 9662053147
Baddi Cluster (FTO Unit VI, FTO 8 & FTO 12) - Arun Kumar Verma - [email protected] / +91 9882160802
Duvvada Cluster (FTO SEZ PU 1, FTO 7 & FTO 9) - Khaja Peera Kolimi - [email protected] / +91 7702543238

Level 3
Kalyanachakravarthy Kakani - [email protected] / +91 8008009929
Clement Rohit Pereira - [email protected] / +91 7702925000

Level 4
Govind Chandrasekaran - [email protected] / +91 9972231313
Rajesh Thempadiyil - [email protected] / +91 8008558049

IPDO & Biologics

Level 1
IPDO - Padala Ravi Teja Kumar Reddy - [email protected] / +91 7661880070
Biologics - Gowtham M - [email protected] / +91 9620677896

Level 2
Madepalli Kondalarao - [email protected] / +91 8179020201

Level 3
Clement Rohit Pereira - [email protected] / +91 7702925000
IPDO - Naresh Tatineni - [email protected] / +91 8008002540
Biologics - Rajeev Kumar - [email protected] / +91 8790902702

Level 4
Govind Chandrasekaran - [email protected] / +91 9972231313
Saurabh Biswas - [email protected] / +91 9701346382

APSL

Level 1
APSL Hyderabad - Amar - [email protected] / +91 8904775010
APSL Bengaluru - Jagadish - [email protected] / +91 8123546787

Level 2
Madepalli Kondalarao - [email protected] / +91 8179020201

Level 3
Clement Rohit Pereira - [email protected] / +91 7702925000
Hyderabad - Suresh Chaturvedi - [email protected] / +91 9997859466
Bengaluru - K. Thanigaikumaran - [email protected] / +91 9940198249

Level 4
Govind Chandrasekaran - [email protected] / +91 9972231313
Tushar Zade - [email protected] / +91 7680885298

APPLICATION SUPPORT

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SAP Apps Escalation Matrix
 


SAP Level 1 Support and Escalation Matrix

Modules
 		 L1 Support Team
 		 Escalation Level 1
 		 Escalation Level 2
 		 Escalation Level 3
 
SAP Logistics SD, AATP
 

Akhil Gundeboina
Email: [email protected]  

Dileep Reddy Konda 
Email:[email protected]

Jashuva Reddy

Email: [email protected] 

Phone: +91 9966377488
 

Suresh Mannil

Email:  [email protected]  

Phone: +91 98404 24237
 

R Srinivasa Chakravarthy

Email: [email protected]

Phone: +91 7032969412
SAP QM, PM, PP 
 

Koduru Ramakrishnarao 
Email: [email protected] 

Gade Mahender Reddy
Email:[email protected] 

Rajinikanth Bemiri
Email:[email protected] 

Narayana Reddy
Email: [email protected] 

Pravin Purve
Email:[email protected] 

Lokesh Reddy Nalabolu
Email : [email protected]

Mayuresh Jadhav

Email : [email protected]

Phone: +91 95116 91435
 

Suresh Mannil

Email:  [email protected]  

Phone: +91 98404 24237
 

R Srinivasa Chakravarthy

Email: [email protected]

Phone: +91 7032969412
Purchasing MM & IM, SRM TMS & WM 
 

Nageswar Kasani
Email: [email protected] 

Sankara Maramamula 
Email:[email protected] 

Ramam NSV
Email : [email protected]

Sairama Kumar G 
Email:[email protected]

 Kishore Kumar Pandilla
Email:[email protected]
Phone: +91 8008889305
 

Suresh Mannil

Email:  [email protected]  

Phone: +91 98404 24237
 

R Srinivasa Chakravarthy

Email: [email protected]

Phone: +91 7032969412
SAP Finance and Costing
 		 Harish Vungarala
Email: [email protected]		 Sriram Dangeti
Email:[email protected]
Phone: +91 9246905946
 

Suresh Mannil

Email:  [email protected]  

Phone: +91 98404 24237
 

R Srinivasa Chakravarthy

Email: [email protected]

Phone: +91 7032969412
SAP Basis and Security
 

L1 Basis
Email: [email protected] 

Shaik Imran
Email: [email protected] 

Kadapa Sri Padmini
Email:[email protected] 

Venkata Rajesh Alla 
Email: [email protected] 

Suresh Pasupuleti
Email:[email protected]

 Sutanay Ghosh 
Email:[email protected]
Phone: +91 75077 40438 
 

Suresh Mannil

Email:  [email protected]  

Phone: +91 98404 24237
 

R Srinivasa Chakravarthy

Email: [email protected]

Phone: +91 7032969412
SAP HR
 		 Juhi Sharma
Email:[email protected] 
Phone: +91 96931 00633
 		 Jyothi Redyy
Email: [email protected]
Phone: +91 9959096718
 

Suresh Mannil

Email:  [email protected]  

Phone: +91 98404 24237
 

R Srinivasa Chakravarthy

Email: [email protected]

Phone: +91 7032969412

 

SAP Level 2 & 3 Support and Escalation Matrix

Modules
 		 Level 2 & 3 Support Team
 		 Escalation Level 1
 		 Escalation Level 2
 		 Escalation Level 3
 		 Escalation Level 4
 
SAP Logistics SD, AATP
 

Ramesh Balaga
Email: [email protected]
Phone: +91 9959260312
 

Praneeth Rao Medi
Email: [email protected]
Phone: 9640999978

 Jashuva Reddy
Email: [email protected] 
Phone: +91 9966377488		 Suresh Mannil
Email: [email protected]
Phone: +91 98404 24237		 Dwarampudi VenkatRamaReddy 
Email:[email protected] 
+91 98662 73698 
 		 R Srinivasa Chakravarthy 
Email:[email protected]
Mobile: +91 70329 69412 
 
SAP PM, QM, PM, PP 
 

Ramesh Jinuka 
Email:[email protected] 
Phone: +91 75695 90483
 

G Raja prasad
Email:[email protected] 
Phone:+91 97030 30794
 

Ridhesh PR
Email: [email protected]
Phone: +91 9809633536
 

 Mayuresh Jadhav
Email : [email protected]
Phone: +91 95116 91435		 Suresh Mannil
Email: [email protected]
Mobile:+91 98404 24237		 R Srinivasa Chakravarthy 
Email:[email protected] 
Mobile: +91 70329 69412 
 		 R Srinivasa Chakravarthy 
Email:[email protected] 
Mobile: +91 70329 69412 
 
Purchasing MM & IM, SRM TMS & WM 
 

Sravani vasa
Email: [email protected] Phone:+91 84315 73582 
 

Venkata Naga Sri Sowmya Kolipara
Email: [email protected] 
Phone:+91 81849 47213 

Bhargav SB
Email: [email protected] 
Phone:+91 80881 41801

Aishwarya Kasu
Email: [email protected] 
Phone:+91 99495 58354  
 

 Kishore Kumar Pandila
Email: [email protected]
Phone: +91 8008889305
 		 Suresh Mannil
Email: [email protected]
Mobile:+91 98404 24237		 Atkuri Ram Prasad
Email:[email protected] 
Mobile: +91 70329 11592 
 		 R Srinivasa Chakravarthy 
Email:[email protected]
Mobile: +91 70329 69412 
 
SAP Finance and Costing 
 

Sai Niharika Repala 
Email: [email protected] 
Phone:+91 95737 69234 
 

Dinesh Anuganti 
Email:[email protected] 
Phone: +91 8333839138
 

 Sriram Dangeti
Email: [email protected]
Phone: +91 9246905946
 		 Suresh Mannil
Email: [email protected]
Mobile:+91 98404 24237
 		 Venkata Sreekanth Vankadaru 
Email:[email protected] 
Mobile: +91 70329 11592 
 		 R Srinivasa Chakravarthy
Email:[email protected]
Mobile: +91 70329 69412 
 
SAP BPC
 

Praveen Kumar 
Email:[email protected] 
Phone: +91 70131 98924  
 

Janakiram Elike 
Email:[email protected] 
Phone: +91 90518 49888  
 

 Manoj Mittal
Email: [email protected]
Phone: +91 9650344430		 Suresh Mannil
Email: [email protected]
Mobile:+91 98404 24237		 Abhinav Kumar Srivastav 
Email:[email protected] 
Mobile:+91 88869 99222
 
 R Srinivasa Chakravarthy
Email:[email protected]
Mobile: +91 70329 69412 
SAP BW/SAC
 		 Swaraj Kumar 
Email: [email protected]
Phone:+91 84640 69595 
 
SAP HCM
 		 Juhi Sharma 
Email:[email protected] 
Phone: +91 96931 00633
 		 Jyothi Reddy
Email: [email protected]
Phone: +91 9959096718
 		 Suresh Mannil
Email: [email protected]
Mobile:+91 98404 24237		 Raghuraman S 
Email:[email protected] 
Phone: +91 97696 60081 
 R Srinivasa Chakravarthy
Email:[email protected]
Mobile: +91 70329 69412 
Modules
 		 Level 2 & 3 Support 
 		 Escalation Level 1
 		 Escalation Level 2
 		 Escalation Level 3
 		 Escalation Level 4
 		 Escalation Level 5
 
SAP Basis and Security 
 

Shivani Dhyani 
Email: [email protected]
Phone:+91 70420 33061
 

Sameeksha Manjhi 
Email:[email protected] 
Phone:+91 99672 96729 
 

 Sutanay Ghosh 
Email: [email protected] 
Phone:+91 75077 40438 
 		 Suresh Mannil
Email: [email protected]
Mobile:+91 98404 24237
 		 Narender Gidde 
Email:[email protected] 
Mobile:+91 88869 99222		 R Srinivasa Chakravarthy
Email:[email protected]
Mobile: +91 70329 69412 
 
 

Suraj N
Email: [email protected]
Phone: +91 9482905505
 

Himanshu Yadav 
Email:[email protected] 
Phone:+91 95013 40094 
 

 Astha Beniwal 
Email: [email protected] 
Phone:+91 70875 16737 
 		 Suresh Mannil
Email: [email protected]
Mobile:+91 98404 24237		 Narender Gidde 
Email:[email protected] 
Mobile:+91 88869 99222
 
 		 R Srinivasa Chakravarthy
Email:[email protected]
Mobile: +91 70329 69412 
 
SAP Technical PI/PO/CPI
 		 Naresh Banka 
Email:[email protected] 
Phone: +91 95733 70272 
 		 Sutanay Ghosh 
Email: [email protected] 
Phone:+91 75077 40438 
 		 Amitabha Samajpati
Email: [email protected]
Phone: +91 9874614507		 Suresh Mannil
Email: [email protected]
Mobile:+91 98404 24237
 		 Narender Gidde 
Email:[email protected] 
Mobile:+91 88869 99222
 		 R Srinivasa Chakravarthy
Email:[email protected]
Mobile: +91 70329 69412 
 
Modules
 		 Level 2 & 3 Support
 		 Escalation Level 1
 		 Escalation Level 2
 		 Escalation Level 3
 		 Escalation Level 4
 
SAP ABAP 
 

Sai Sharan 
Email: [email protected] 
Phone:+91 95050 21520 
 

Mounika Kotha
Email: [email protected] 
Phone: +91 9000160372

Swapnil Bhor
Email : [email protected]
Phone: + 91 9967158168
 

Abhinav Kumar
Email : [email protected]
Phone: + 91 6201063763
 

Meghana AK 
Email: [email protected] Phone:+91 76760 51536 
 

Sai Sripadma HNV 
Email: [email protected] 
Phone:+91 95814 94981 
 

 Shanmugaperumal Loganathan 
Email: [email protected] 
Phone:+91 98402 17662 
 		 Suresh Mannil
Email: [email protected]
Mobile:+91 98404 24237		 Narender Gidde 
Email:[email protected] 
Mobile:+91 88869 99222
 		 R Srinivasa Chakravarthy
Email:[email protected]
Mobile: +91 70329 69412 
 
SAP FIORI
 
Akhil Betha 
Email: [email protected] Phone:+91 73966 03760 
 

 

Modules
 		 L1 Support Team
 		 Escalation Level 1
 		 Escalation Level 2
 		 Escalation Level 3
 		 Escalation Level 4
 
Non- SAP

Sai Abhishek Somanchi
Email:[email protected]
Phone: +91 9866958029 

Vani Sriramula
Email:[email protected]
Phone: +91 8555076958

Syam Kumar
Email: [email protected]
Phone: +91 9666254013

 

 Suresh Mannil
Email: [email protected]
Phone: +91 98404 24237		 Ramana Sirigiri
Email: [email protected]
Phone: +919000060778

R Srinivasa Chakravarthy.
Email: [email protected]
Phone: +91 7032969412 

 

Dochub Support

Level 1
Role - Technical Engineer
Ponnaganti Rambabu - [email protected] / +91 7228848395

Ashok M - [email protected] / +91 9490276341

Level 2
Role - Sr. Technical Engineer
Sai Kumar P - [email protected] / +91 7330773478

Level 3
Role - System Administrator
Sai Priya Padala - [email protected] / +91 7780710440

Business Escalation
N Bharathi - [email protected] / +91 7675981648

PLANT APP’S SUPPORT – IPDO/BIOLOGICS/CART

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Contact Information

 

Level 1

Madepalli Kondalarao - [email protected] / +91 8179020201

 

Level 2

Sheuli - [email protected] / +91 9515100829

 

Level 3

Clement Rohit Pereira - [email protected] / +91 7702925000

For IPDO

Rajashekar Krishnasagarapu - [email protected] / +91 9490633743

For Biologics

Venu Gopal Reddy Beereddy - [email protected] / +91 9963116385

For CART

Karthikeyan Esakkimuthu - [email protected] / +91 7845605342

 

Level 4

Govind Chandrasekaran - [email protected] / +91 9972231313

Naresh Tatineni - [email protected] / +91 8008002540

Srinivas Rao Manipatruni - [email protected] / +91 9972161596

TECHEASE INTERNATIONAL CONTACTS

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TechEase International Contacts

Locations DID's Toll Free
Germany 914041405555 49 8001800214
Italy 914041405555 49 8001800214
Spain 914041405555 49 8001800214
France 914041405555 49 8001800214
Basel / Switzerland 914041405555 49 8001800214
Cambridge 914041405555 44 8081969722
Mirfield 914041405555 44 8081969722
Princeton 914041405555 18888892098
Shreveport 914041405555 18888892098
Canada 914041405555 18888892098
Mexico 914041405555  
Russia 914041405555  
South Africa 914041405555  
Ukraine 914041405555  
China 914041405555  
Romania 914041405555  
Jamaica 914041405555  
Uzbekistan 914041405555  
Myanmar 914041405555  
Belarus 914041405555  
Vietnam 914041405555  
Kazakhstan 914041405555  
Australia 914041405555  
Columbia 914041405555  
Chile 914041405555  
Brazil 914041405555  

VDI Support

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VDI Support

Level 1
VDI Team - [email protected] / [email protected] / (+91) 2266200850

Level 2
Danardhan Sethy - [email protected] / (+91) 6371365479 
Virat Kamboj - [email protected] / 8146286880

Level 3
Shift In Charge - [email protected] / (+91) 9820145925 
Ajinkya Arote - [email protected] / 9226969974 
Viswanath Veerubhotla - [email protected] / 9440155908

Level 4
Krishan Kumar - [email protected] / 9971003391 
Ritesh Mishra - [email protected] / +91 9910153143

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